House Rules

Welcome to Thiên Ý — Huế Citadel Villas & Hotel.

A few simple guidelines to help you, your fellow guests, and our team enjoy this special place together. Please read them when you arrive and sign below.

The villa is your home for the stay

Treat the rooms, furnishings, and art as you would treat your own home. Everything you see has been chosen with care.

Quiet hours

Out of respect for other villas and our neighbours in the Citadel, please keep noise to a gentle level between 22:00 and 07:00.

Smoking

The villas and all indoor common areas are non-smoking. Smoking is welcome on the outdoor terraces and garden areas. A cleaning and remediation fee of VND 5,000,000 applies if smoking damage is found inside.

Children

Children are very welcome. We ask that parents and guardians keep an eye on them around the pool, the bridge, and the historical art pieces. Most areas are not childproofed; please be vigilant.

Pool

The pool is available throughout your stay. There is no lifeguard. Children must be accompanied by an adult at all times. Glassware is not permitted in the pool area for safety.

Visitors

Day visitors are welcome by prior arrangement with reception. For the privacy of all guests, we cannot accept walk-in visitors after 21:00.

Pets

Pets are not permitted, with the exception of registered assistance animals. Please let us know in advance if this applies to you.

Food and beverage

In-villa dining and our private chef service are available with advance notice — usually 24 hours. Outside food is welcome at the villa; we ask that you do not consume it in the common dining areas unless arranged with us.

Energy and water

Huế is hot. Please feel free to use the air conditioning as you wish while you are in the villa, but we appreciate when guests turn it down when they go out for a few hours. Same for lights and water — we are a small property in a historical area, and small care goes a long way.

Cultural sensitivity

The Imperial Citadel is a UNESCO World Heritage site. Some areas of the villa contain reproductions and antiques inspired by Nguyễn dynasty design. Please treat them with respect, and please do not remove any item from the villa.

Safety

A safe is provided in each villa for valuables. The Property is not responsible for items left outside the safe. Please lock your villa when you go out — your key is your responsibility.

In case of emergency:

• Reception (24h): +84 335 679 599
• Local emergency services: 115 (medical), 113 (police), 114 (fire)

On departure

Please return your villa key to reception. Check-out is by 11:00. If you’d like a later departure, ask us in advance — we are happy to arrange when possible.

Damages

We trust our guests. In the unlikely event of damage, we will discuss with you openly before charging anything. Reasonable wear and tear is on us; significant damage is on the guest.

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Thank you for choosing to spend this time with us.

Guest signature: _________________________________

Date: ___ / ___ / ______

Villa: ____________________________________________

Reception signature: _____________________________