Operating Regulations

These Operating Regulations ("Regulations") set out the restrictions and conditions under which Thiên Ý — Huế Citadel Villas & Hotel ("the Property") provides its services through thienyhue.com and book.thienyhue.com (together, "the Site"). They sit alongside, and form part of, our Terms and Conditions.

1. Scope

These Regulations apply to every reservation made via the Site and every stay at the Property. Where these Regulations and the Terms and Conditions overlap, both apply; where they conflict, the more specific provision here governs restrictions on service provision.

2. Restrictions on providing our services

All conditions and restrictions on providing our services are published on their own page: Service Conditions and Restrictions.

3. Rights and obligations of the parties

The rights and obligations of Thiên Ý and of guests are published in full on their own page: Rights and Obligations of the Parties.

4. Conduct and house rules

All guests are expected to observe the conduct, damage, and house rules set out in Section 5 of our Terms and Conditions, including respect for the Property and other guests, our non-smoking policy, our pet policy, and responsibility for damage.

5. Service provision method

How our services are used on site, the period of use and the change and cancellation conditions are published on their own page: How Our Services Are Provided.

6. Dispute resolution

If you have feedback, a request, or a complaint relating to these Regulations or the services we provide, please see our Feedback & Complaints page for how to reach us and how we handle what you send us. Unresolved disputes are handled under the governing law and dispute resolution provisions of our Terms and Conditions.

7. Changes to these Regulations

We may update these Regulations from time to time as the Site or Property changes. The version here is always the current one.

8. Contact

Thiên Ý — Huế Citadel Villas & Hotel
Email: contact@thienyhue.com
Phone: +84 335 679 599